Syosset Endocrinology, PC TeleHealth FAQs:
What is telemedicine?
Telemedicine is a way to have a medical visit with a physician using your smartphone, tablet or a computer with a webcam. Instead of going to an office, you will access the care from the comfort of your home or wherever you are.
What are the benefits of telemedicine over in-person visits?
Telemedicine is able to provide the same high level of care and reduces the amount of time missed from work or school to go to the office.
Who are the specialists who will treat you?
Both Dr. Khalfin and Lauren Standridge, NP will be available to see you via video-cnference.
How long is the wait to see a doctor?
Connecting you to Dr. Khalfin or Lauren Standridge will only take a few minutes; in most cases the wait will be less than 10 minutes.
How secure is my visit?
The service will be fully HIPAA compliant and secure. You can be assured that your conversations with the doctor and your records are secure and private.
Will insurance cover my visit?
Most major insurance carriers are now honoring these visits and patients are only responsible for their normal copay/ co-ins/ deductible contractual agreements
How much is a visit if I am not currently covered by insurance or if the insurance denies to pay?
We believe that Insurance will only cover telemedicine visits for established (follow-up) patients. We will submit the claim to your insurance and if they accept, we will follow up with you – send you an additional bill, or issue a refund, as per insurance EOB instructions.
All new patients will pay $75 for a visit; however we will make every effort to submit and try getting reimbursed by insurance, in which case we will follow up with you – send you an additional bill, or issue a refund, as per insurance EOB instructions.
If you do not have insurance, you will be expected to pay flat $75 for that visit.
How will I get a prescription if needed?
Any prescriptions will be e-prescribed to the pharmacy of your choice.
What technology is required to use our telehealth services?
You may use any computer, tablet or smartphone that has a web camera and video capability, available on both iOS (iPhone or iPad) or Android mobile platforms. Performance may be improved by connecting through Wi-Fi when possible.
What if the doctor cannot diagnose my problem with a telemedicine visit?
In some instances, if doctor discovers a more serious condition that requires you to be seen in person for a more thorough examination or testing that is not available at home. In these cases, Dr. Khalfin and Lauren Standridge will work with you to decide the appropriate level of follow-up (office vs. urgent care vs. emergency room) as well as whether follow-up needs to be immediate or the next day. In all cases, our goal is to make sure you receive the appropriate care for your condition.